The Blogmistress

Using WordPress for your website and blogging

  • Home
  • Blog
  • About
    • WordPress Websites we’ve worked with
    • Privacy Policy and Cookies
  • Services
    • WordPress support – where to get some
    • WordPress Health Check
    • Websites with WordPress
    • WordPress Workshops and Training
  • Contact

Feeling Chatty?

March 10, 2010 by Babs 12 Comments

This week the blogmistress asked me to find an online chat/support facility for one of our clients; of course I was delighted with the chance of playing with more plugins!

I had a look at some pretty good paid plugins but also free like livezilla but the client really didn’t need complicated information or software, just the ability to display himself as being online and available to help his customers.  I think there is a need for these fancy dashboards but sometimes information overload just to answer a simple question isn’t really necessary.

I did think of the skype online status plugin that I wrote about but this would mean potential customers would have to faff around if they didn’t have skype already so after a bit of searching I found this plugin:

Google Talk Chatback Widget – on my site it worked like a dream & looks really slick, so with excitement (yes, sadly I do get a little very giddy about these things) I was straight onto skype to our blogmistress letting her know I was going to install it to the client’s site… sadly it didn’t work, maybe conflicts with other plugins but rather than play around too long I decided to try something out, using a new text widget and copying the code from the google talk chatback page.

My first choice out of both options would be the plugin as it has a nice facility if you are offline the customer is pointed to your contact page, also the buttons that are added to your site look professional (although may need resizing, they are a bit on the large side).  Apart from that both do the same when it comes to using chat.

If your WordPress website is plugtastic (hmm, I made that up but you know what I mean, plugins a go go) and the above doesn’t work just go to the google talk chatback page and use the full code in a text widget, you can customise this to an extent (see more info here) by changing the font, size and colour.  It works and without the faff for you or your potential customers.

If you need help with this just comment 🙂

Thanks to Joe O’Sullivan for this commissioned guest post

Filed Under: Using WordPress, WordPress Plugins Tagged With: customer service, live chat

Recent blog posts

  • Caroline’s Corner How to make time for your blog when you have no time
  • When Count per Day stops working
  • The Blogmistress confesses, and what comes next…
  • How to update your WordPress to 4.6
  • Ways to thank WordPress plugin developers
  • Where did WordPress plugin “Count per Day” go?
  • Some Favourite, Recommended WordPress Plugins

RSS Babs on Internet marketing strategy stuff

  • After the WordCamp (#WCLDN 2018)
  • Accessible Venues and your website
  • Winning at Discovery
  • Talking at WordCamp Manchester 2017 #wcmcr
  • The use of “pretty” fonts

We recommend:

StudioPress Premium WordPress Themes

Find:

View on Facebook

An excellent post, and unicorns... ... See MoreSee Less

5 Data-Backed Social Media Trends You Need to Know for 2019

blog.bufferapp.com

Breaking down 5 data-backed social media trends you need to know to make 2019 your most successful year yet with social media marketing.

3 weeks ago  ·  

View on Facebook
·Share

This is excellent. I'm not the only one that wants/needs to blog frequently, for various reasons, but just don't find/make the time. Yoast's Caroline gives us some sensible pointers. ... See MoreSee Less

Caroline's Corner: How to make time for your blog when you have no time • Yoast

yoast.com

Are you too busy to work on your blog? In this post, Caroline refutes common excuses and explains how to still make time for your blog.

6 months ago  ·  

View on Facebook
·Share

Babs is a keen supporter of WP & UP - take a look and join in. It's a wonderful initiative and there for all who work with WordPress. ... See MoreSee Less

7 months ago  ·  

View on Facebook
·Share

Archives

Tags

accessibility analytics books broken blog Broken Link Checker browser commenting compatibility cool stuff customer service dashboard Data ebook errors essential Facebook Google Gravatar guest posting hosting Housekeeping image images Internet Marketing JDI keywords links live chat online shopping plugin ping polls RSS security SEO social media stats tables text box Thesis Tools twitter upload usability visitors writing
  • Facebook
  • Google+
  • LinkedIn
  • RSS
  • Twitter
  • YouTube

Almost All Categories

  • Accessibility
  • Blogging
  • Design
  • How to Use WordPress
  • Internet Marketing
  • RT
  • Studiopress Genesis theme
  • Updates
  • Using WordPress
  • What we're reading
  • WordPress Plugins

© 2019 · Barbara Saul · Built with the Modern Portfolio Theme* on the Genesis Framework